Want to be a CX leader? Embrace more listening channels, collect and share customer feedback - Marketing Land

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https://feedxmedia.blogspot.com/2019/11/want-to-be-cx-leader-embrace-more.html
CX leaders in B2B industries routinely have a formal process in place to collect customer feedback and hold multiple departments accountable for their customer experience efforts, according to a recent report from Medallia.


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