Is it wise to rob CX to pay for growth? - Marketing Land
https://feedxmedia.blogspot.com/2019/11/is-it-wise-to-rob-cx-to-pay-for-growth.html
The lack of attention to user needs will eventually manifest as a bottom-up revolt and when those users become decision-makers, it will negatively impact the business.
from Marketing Land - Marketing News & Management Insights
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